Refund Policy

Last Updated: January 4, 2026

At Heihex, we want to ensure your satisfaction with our digital products. Since our products are digital assets, our refund policy follows the standard guidelines for non-tangible goods.

1. Standard Refund Policy

We provide a 14-day refund period for all digital products purchased on our platform. If you are not satisfied with your purchase, you can request a refund within 14 days of the transaction date.

2. Eligibility for Refund

Refunds are typically granted in the following scenarios:

• The product is non-functional or corrupted.
• The product features differ significantly from the description provided.
• Duplicate purchases made by mistake.

3. How to Request a Refund

To initiate a refund, please contact our support team at support@heihex.com with your order details and the reason for the request.

4. Processing Refunds

All refunds are processed through our Merchant of Record, Paddle. Once approved, the funds will be returned to your original payment method within 5-10 business days.